Job Description
In your role as the Manager, Human Resources (ACC), operating under the North West Company
International (NWCI) banner Alaska Commercial Company (ACC), this position works closely with the
ACC President and ACC Leaders to formulate and manage the HR functions to deliver value added
service to all stratum levels that reflect the business objective of the banner. You will support
management and employees in their designated business units on the following HR topics; (but not
limited to) talent acquisition, employee relations, employee engagement, performance management, HR
reporting, pay and benefits.Joining NWCI gives you the opportunity for growth and development
throughout the company, a competitive salary and benefits package, and to be part of a dynamic and
diverse culture.NWCI is a leading retailer to under-served rural communities and urban neighborhood
markets in the following regions: Northern Canada, Western Canada, rural Alaska, the South Pacific
islands, and the Caribbean. Our stores offer a broad range of products and services with an emphasis
on food. Our value offer is to be the best local shopping choice for everyday household and local
lifestyle needs. Check out northwest.ca for more information.
Your Role:
- Lead, assess, and develop direct report(s) to provide value added services to business
partners through the delivery of the ACC strategic plan and HR strategy.
- Create, collaborate, execute, and communicate a comprehensive HR operations plan that
minimizes organizational risk and maximizes business performance;
- Manage the acceptance and resolution of manager and employee inquiries concerning all HR
programs and services through a HR Service Center using a formal case management
methodology. Track inquiries received and provide best advice to business and HR partners on
the resolution of systemic issues.
- Manage and resolve complex employee relations issues. Conduct effective, thorough and
objective investigations. Provide HR policy guidance and interpretation.
- Liaise with the Learning & Development CoE to deliver information campaigns and training to
endure adherence to company policies; align training with current and emerging trends;
- Provide day-to-day performance management guidance to line management (e.g., coaching,
counseling, career development, disciplinary actions). Develops management capabilities to
create and sustain a positive employee relations environment for their employees.
- Provide guidance and input on business unit restructures, workforce planning and succession
planning.
- Assist international employees with expatriate assignments and related HR matters.
- Assist in the development of contract terms for new hires, promotions and transfers.
- Support an environment that promotes trust, motivation, and excellence of all employees,
resulting in a highly productive and satisfying business workplace.
Job Requirements
Desired Skills & Experience:
- Bachelor’s degree in Human Resources Management, Business, or related field:
- 7+ years’ experience in HR at a service provider in a multistate or geographically dispersed
organization (or equivalent combination of education and experience); specific experience
with employee relations, workplace investigations, leave management, and accommodations is
- 3+ years’ workforce investigations required;
- Extensive experience with EEOC/EEO1 required;
- PC proficiency required, including intermediate knowledge of Microsoft Office and HRIS Software;
- Ability to establish partnerships working with management and across organizational lines
- Ability to manage complexity and ambiguity under high pressure situations.
- High-quality judgment and sound decision-making.
- Strong interviewing skills.
- Able to handle confidential information in a mature and professional manner.
- Analytical thinker and problem solver which includes, but not limited to, the ability to
recognize trends and provide solutions.
- Ability to interpret company policies, procedures and practices.
- Ability to organize multiple activities which require close attention to detail.
- Acts with sense of urgency, bias for action.
- Ability to be seen as a leader, advisor, and advocate.
- Ability to travel up to 20% of the time.
Interested internal and external applicants are invited to apply directly on the website or via e-mail to
Kristen Roberson, Recruiting Specialist at kroberson@northwest.ca.
You may include your resume and cover letter together as a single document. Opportunities to learn,
develop and advance throughout the organization are present. We thank all applicants for their interest;
however only those selected for an interview will be contacted.